Create New Support Ticket

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Ticket Submission – Client can submit on following Categories Support, Compliant, Feedback, Suggestion, General Query.
Categorization & Prioritization – Three Categories are: Low, Medium, High
Ticket Assignment – Assigned to appropriate team or agent.
Acknowledgment – Client is notified via email that the grievance is being reviewed.
Investigation – Support team investigates the issue.
Solution Proposal – A resolution is suggested to the client as per SOP Policy.
Ticket Status – Client can check online the ticket status.
Resolution Implementation – The solution is put in place.
Ticket Closure – Ticket is closed after confirmation of resolution.